Webex Calling Recording
Webex Calling recording in the cloud
Eleveo is one of a small number of Cisco partners invited into the Webex Calling Call Recording Provider Program. That makes us a one-stop solution for organizations seeking to deploy contact center and back-office recording in the cloud.
We support Cisco telephony solutions on premise (UCCX and UCCE) and in the cloud with our Webex Contact Center and Webex Calling (beyond the contact center) integrations.
Elevēo and Webex Calling Recording
An ‘Easy Button’ for cloud-based organizations
The contact center isn’t the only department in your organization that can benefit from advanced call recording and compliance management capabilities. Eleveo already has your contact center covered with our Webex Contact Center integration. Our integration with Cisco’s cloud telephony solution, Webex Calling, future-proofs the rest of your organization, covering non-contact center users.
The Webex Calling integration represents an ‘Easy Button’ for Cisco customers and Eleveo’s WFO software users already in the cloud or contemplating a cloud migration. It reduces costs and simplifies access to our proven media capture capabilities throughout the rest of your business.
Capturing Non-Contact Center Calls for Compliance
Your ability to access Eleveo's call recording tools outside of the contact center is essential for compliance with state, federal and industry regulations guarding your customers’ sensitive information. Our Webex Calling integration provides essential protections for organizations against the legal and financial risks of non-compliance.
Data privacy and protection standards are necessary, but they can be difficult to comprehend and manage. They’re constantly changing and they vary depending on where you are. Our call recording tool gives you control over your compliance, with features like:
Media life cycle management
Media life cycle management
GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA compliance features
GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA compliance features
Audit capabilities
Audit capabilities