Eleveo Welcomes New VP of Engineering James Branam

Eleveo is proud to announce the addition of James Branam as the new Vice President of Engineering. James brings a wide range of experience and years of leadership to his new role, including over 20 years in software engineering and leading globally distributed software development teams. James has formal training in Management, Leadership Development, Technical Writing, and various programming languages. He's also a professional writer with 31 published books, including a full-length novel.

Born and raised in the USA (Indiana), James graduated with dual degrees in English and German from Oregon State University and a subsequent MBA from Jan Amos Komensky University in Prague. He also graduated from the Defense Language Institute and served as a Czech Linguist in the US Air Force. James has called Europe home for over 35 years, the last 25 years with his family in the Prague metro area.

As Eleveo's VP of Engineering, James will oversee the company's development strategy and ensure Eleveo's 80-strong team of product owners, developers, and engineers are executing the company's product roadmap. He'll direct the ongoing process of developing new features and functionality to ensure those processes operate efficiently for Eleveo's internal team and our partners and customers.

 "I'm excited to be a part of the Eleveo team, and I'm looking forward to working with a great staff of professionals to create the most user-friendly contact center software in the commercial contact center space," James says. "As the workplace becomes more global, it was important for me to be with a company that has a significant multinational presence, and Eleveo has customers in over 90 countries. I'm excited about the future and the company's strategic vision."

Eleveo's Owner & CFO Marcel Westerbeek says, "We are delighted to welcome James Branam to the Eleveo family. His impressive background and expertise will undoubtedly elevate our engineering efforts and drive us forward as a company. He brings a fresh perspective and a diverse background that will be an invaluable asset."

About Eleveo: Elevēo delivers simplified and sophisticated Workforce Optimization solutions developed to solve complex contact center challenges. Our mission is to elevate every encounter in the contact center with easy to deploy/use/manage/scale tools, from Workforce Management, Quality Management, and Compliance Management to Analytics. We offer deployment flexibility - on-prem, in the cloud, or in a hybrid environment and earn a 90+ NPS from our customers year after year. Eleveo has been directly and positively impacting the customer, agent, and management experience in contact centers of all sizes for more than two decades.