Hoping to strengthen back-office compliance? Simplify your call recording solutions, improve compliance, quality management and the customer experience in your contact center and back office?
Eleveo’s Microsoft Teams integration supports a unified approach, integrating our recording and quality management capabilities for the contact center with Microsoft Teams in the back office, and your CCaaS software of-choice.
Eleveo + Microsoft Teams + your CCaaS solution = A unified solution for recording, accessing and analyzing every interaction in the contact center and back-office.
If your sole focus is on back office compliance the Eleveo + Microsoft Teams integration still delivers. Organizations using Microsoft Teams as a communication platform for customer calls in the back office can record those calls using the Teams platform and store, manage, play back, and analyze them using the Eleveo suite.
Eleveo + Microsoft Teams = Compliance recording capabilities for all your back-office interactions.
Decrease complexity and increase efficiency. No need to jump from screen to screen or learn multiple recording software solutions. Save time and money on training by using one unified system.
Our Microsoft Teams contact center integration unifies Eleveo’s WFO capabilities, Microsoft Teams’ communications platform and a CCaaS solution. Your back office and contact center gain a complete view of agent performance and how it impacts compliance and customer satisfaction.
Eleveo a.s.
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Czech Republic
info@eleveo.com