WxCC Integration-3
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Customer Experience

Customer & Agent Sentiment Analysis

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Are your customers getting closer to your brand or further away?  Our solutions provide insights into customer experience to protect your brand & move and scale with your business needs, on premise or in the cloud.

Primary Benefits:

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Voice of the Customer

Sentiment analysis measures how your customers feel and compares their feedback to quality scores.

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Agent Engagement

Improve agent engagement with e-learning, voice of the employee surveys, and our online scheduling portal.

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Speech Analytics

Speech Analytics, transcription, sentiment analysis, and auto quality management help measure and react to customer and agent engagement. 

Measure Customer & Agent Engagement! GET A DEMO

Protect Your Brand & Your Business

Voice of the Customer

Accurately measure how your customers feel about your brand and your service

Measure Customer Experience

Protect your brand and revenue by understanding the customer experience with survey and emotion detection.

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Capture NPS & CSat
We are NPS experts, scoring an 88 or higher for the last three years. Let us show you how!
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Engage Customers or Agents
Use NPS surveys to capture, measure, and react to customer & agent sentiment with a single question. 
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Agent Engagement

Your agents are the lifeblood of your organization, the first point of contact with your customers.  Keeping them engaged and informed is critical.  Eleveo's sentiment analysis tools helps you understand your agents better.

Agent Scheduling
Our software keeps your finger on the pulse of your agents with a dedicated online portal with real-time updates for schedule changes. 
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Analytics

Utilize the latest technologies like AI and Machine Learning to measure engagement, find trends and react to changing factors.

Sentiment Analysis

Our WFO software can help determine the sentiment of both the customer and the agent during voice interactions, taking the guesswork out of engagement and customer experience. 

Speech Analytics

Improve Your Customer Experience! GET A DEMO

CZ (Global)

Eleveo a.s.

IČ: 25730151

Karolinská 650/1

Prague 8, 186 00

Czech Republic

info@eleveo.com

+420 222 554 112

US

Eleveo Inc.

Franklin, Tennessee

+1 (615) 224-3414

+1 (888) 939-4291

SK

Eleveo a.s., organizačná zložka Slovensko

Košice, Slovakia

+421 948 892 189

Keep in touch with us

Copyright © 2024 Eleveo. All rights reserved.
Eleveo a.s., zapsána v obchodním rejstříku vedeném Městským soudem v Praze, v oddíle B, vložka 22865