Customer Success Story: FMOL Health System Boosts Efficiency and Employee Satisfaction with Elevēo

The Challenge

At FMOL Health System, ensuring the right balance of staff to meet patient care demands was no easy feat. They were managing schedules, time-off requests, and compliance tracking using spreadsheets, which led to all kinds of headaches for supervisors and staff alike:

• Tracking lunches and breaks: Supervisors had to spend hours manually checking timecards to make sure everyone took their breaks on time.
• Handling PTO: Approving Paid Time Off (PTO) requests became a hassle, especially when a team member’s direct supervisor was unavailable, causing delays in updating the schedules.
• Staffing during holidays: Overstaffing during holidays led to higher labor costs, even though many team members would have preferred to be home with their families.
• Forecasting staffing needs: Without the ability to forecast accurately, they sometimes found themselves understaffed, and other times overstaffed, affecting the quality of care.

The Solution

FMOL Health System knew they needed a better solution, so they turned to Elevēo’s Workforce Management (WFM) system. By moving from manual, spreadsheet-based processes to an automated, intelligent system, they were able to take the stress out of scheduling and improve their overall workforce efficiency.

The Results

Keeping everyone on schedule

"Prior to Elevēo, ensuring our team member took lunches as scheduled was a very difficult and time-consuming process that involved looking at timecards individually. The compliance feature of Elevēo allows our supervisors to hold our teams accountable to their individual schedules easier."

With Elevēo, supervisors can now focus on helping their teams instead of chasing down schedule compliance. The system automatically keeps everyone on track, saving a ton of time and hassle.

Simplified PTO process

"The PTO request feature allows another supervisor to be notified in the event the team members supervisor is out of the office. The PTO being placed on the schedule automatically has saved time and allows the supervisor to respond in real time to the request instead of waiting and looking at PTO requests in weekly batches.”

Elevēo’s automated PTO system ensures that no requests fall through the cracks. Supervisors can respond to requests in real-time, and PTO gets added to the schedule automatically, making life easier for everyone.

Better service for patients

"The ability to schedule lunches and breaks based on forecasted calls has allowed us to improve our handle ratio from 88% to 98%."

Thanks to Elevēo, FMOL Health System can now schedule staff breaks based on expected patient volumes, which means they’re always staffed to meet demand. This simple change had a big payoff—improving their handle ratio by 10%, making a big difference in patient care.

Happier holidays for the team

"We have reduced our holiday salary expenditures by 60% with the forecast adjustment feature of Elevēo. This has allowed more of our team to spend holidays with their family instead of working, increasing employee satisfaction and work-life balance.”

By using Elevēo’s forecasting tools, FMOL Health System now adjusts staffing more precisely during holidays. This not only saves money but also gives more team members the chance to enjoy time off, making everyone a little happier.

Smarter staffing decisions

"Elevēo WFM helps us know when we’re over or understaffed, based on our historical data, so we can make better decisions on the go."

Elevēo’s ability to analyze historical data has been a game-changer for FMOL Health System. It takes the guesswork out of staffing and helps them stay ahead of patient needs.

Key Achievements

• 90% improvement in schedule compliance
  Supervisors can now easily track and enforce scheduled breaks, dramatically reducing manual oversight.
• 40% faster PTO approvals
  Automated notifications and real-time scheduling adjustments mean PTO requests get handled quickly and efficiently.
• 10% increase in handle ratio
  Optimized staffing based on forecasted demand has led to a major improvement in service levels, increasing the handle ratio from 88% to 98%.
• 60% reduction in holiday salary expenses
  Better forecasting has reduced unnecessary holiday staffing costs, while allowing more team members to enjoy time off.

Conclusion

For FMOL Health System, adopting Elevēo’s WFM solution has been a game-changer. Not only has it made scheduling and staffing much more efficient, but it’s also improved employee satisfaction across the board. With less time spent on manual processes, more accurate forecasting, and a happier, more balanced workforce, FMOL is now in an even stronger position to provide exceptional care to their patients.