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Case studies
Eleveo case studies
Resource P.O.S. Improves Coverage and Scheduling for Distributed Agent Teams with Elevēo
Company leverages Elevēo forecasting and scheduling tools to achieve SLAs and enhance brand...
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Maximizing Call-Recording Reliability and Easing Call-Data Access in Healthcare Contact Centers
Elevēo tools support call-recording, compliance and customer satisfaction efforts across a major...
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Recording 100% of all calls and fully complying with strict internal security requirements.
Changes in the TAURON GROUP meant TAURON Obsługa Klienta had to run a modern center, with its...
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Luxury Hotel increases quality ratings by 15% and reduces AHT by 25% with Eleveo QMS
A chain of 5-star hotels needed to fully upgrade its call recording and quality management systems...
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Quality management productivity increased by 20% in one year with Elevēo!
The quality management (QM) department did not meet Rostelecom’s monthly call monitoring target....
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Raiffeisenbank meets MiFID II compliance requirement for recording mobile phones in record time with Elevēo
Raiffeisenbank has been an Elevēo customer from 2008, using Elevēo’s recording system to record...
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144Notruf trusts Elevēo to record millions of emergency dispatch calls annually
144 Notruf NO is an emergency coordination center for the Austrian Mountain Rescue Service, the...
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Quality management completed in half the time with half the infrastructure!
Using CallREC and Excel alone to manage agent call quality limited Provident’s ability to manage...
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An African power company lights up their QM process with ScoreCARD!
The company decided to centralize their contact centers and update their purely manual quality...
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Large insurance company elevatescustomer experience with ElevēoCall Recording and QMS
IF P&C INSURANCE COMPANY LTD STORY If P&C Insurance Company Ltd.(If) is a property and casualty...
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