Call recording software is a foundational workforce optimization tool, indispensable for compliance and quality assurance.
Call recording software provides contact center supervisors and quality managers with the raw material they need to gain actionable insights from agent/customer interactions. Recorded sales calls, customer queries, service calls and other interactions provide a wealth of intelligence that can be analyzed to improve the customer experience, agent training, and operational efficiency.
Visit Eleveo's Call Recording page for details about our tool.
Listen to customer interactions and evaluate agent performance in real-time.
Strengthen your QA efforts by reviewing interactions to identify gaps in agent training and any process issues. Drive intelligent and data-driven decisions to ensure you provide high-quality interactions to customers.
Our call recording software is intuitive and easy to use. The tool is essential to providing quality customer service and operating in compliance with stringent regulations. Here are other Eleveo benefits:
We're a leading choice for modern contact centers deploying their WFO tools in the cloud, on-premises or in a hybrid environment. Regardless of your IT environment you can take Eleveo with you!
We have designed our software to be intuitive, easy to use and understand, accelerating time-to-value for your organization.
As a company dedicated to helping contact centers, we pride ourselves in our customer service. If you ever need help or assistance, we have a support team ready to answer your queries 24/7.
Eleveo a.s.
IČ: 25730151
Karolinská 650/1
Prague 8, 186 00
Czech Republic
info@eleveo.com