Posts about Quality Management

Top 10 Call Center Quality Assurance Best Practices | Elevēo

Contact centers are handling more customer interactions — and more complex interactions — than they...
5 minute read

Call Center Agent Coaching: A Guide to Elevating Call Center Performance | Eleveo

A direct correlation exists between call center agent coaching, customer experience, and customer...
5 minute read

Customer Sentiment – Is There Anything More Important?

Understanding customer sentiment and providing managers with actionable insights into what’s...
6 minute read

Real-Time Monitoring in Call Centers: Enhancing Service

Ever wonder what your contact center’s customer experience looks like right now? Real-Time...
3 minute read

Generative AI: Automating Quality Management and Fueling Conversation Analytics

Introduction At its core, contact centers are in the revenue protection business - preventing...
4 minute read

Automated Workforce Management: Call Center Management with AI | Eleveo

Automated workforce management: Changing the face of Call Center management with Automation & AI ...
2 minute read

Financial & Insurance Call Center Compliance | Eleveo

Compliance and performance in financial & insurance call centers Organizations operating in these...
3 minute read
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About Elevēo

Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.

Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.

We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.