Posts about Contact Center
Call Center Agent Coaching: A Guide to Elevating Call Center Performance | Eleveo
A direct correlation exists between call center agent coaching, customer experience, and customer...
5 minute read
Self-Service and Emotional Intelligence – Expectations for the Post-COVID Customer Experience
The pandemic permanently altered customer expectations. Has your contact center’s customer...
4 minute read
Call Center Shrinkage: What Is It, And How To Protect the Customer Experience From It.
A call center’s leadership team probably worries more about the service level and customer...
5 minute read
Will AI Replace Call Center Agents? Yes…and No.
AI has its place, but robots can't replace humans’ role in a call center’s central mission.
4 minute read
What Does It Take to be a Cloud Contact Center? A Plan.
As cloud contact centers become more prevalent, methodologies for migrating from on-prem to cloud...
3 minute read
Call Center Optimization
Today's contact centers are more complex and costly to operate than ever before. By automating...
2 minute read
Cloud Contact Center Providers
With the right cloud contact center provider, businesses can centralize their customer...
3 minute read
Speech Analytics for Call Centers: The Only Limit Is Your Imagination| Eleveo
Using advanced speech analytics tools to improve call center performance It isn’t new...
4 minute read
Increase call center productivity : Tips to improve agent efficiency | Eleveo
Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling,...
3 minute read
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- Customer Experience (3)
- Customer Satisfaction (1)
- Quality Assurance (1)
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- Speech Analytics (3)
- Support & Services (2)
- UI & UX (1)
- Workforce Management (2)
- workforce optimization (WFO) (1)
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About Elevēo
Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.
Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.
We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.