Posts about AI

Customer Experience AI: Elevating Call Center Operations

Contact centers are finding new ways of elevating the customer experience with AI, and the pace...
4 minute read

Customer Sentiment – Is There Anything More Important?

Understanding customer sentiment and providing managers with actionable insights into what’s...
6 minute read

Generative AI: Automating Quality Management and Fueling Conversation Analytics

Introduction At its core, contact centers are in the revenue protection business - preventing...
4 minute read

Will AI Replace Call Center Agents? Yes…and No.

AI has its place, but robots can't replace humans’ role in a call center’s central mission.
4 minute read

Automated Workforce Management: Call Center Management with AI | Eleveo

Automated workforce management: Changing the face of Call Center management with Automation & AI ...
2 minute read
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About Elevēo

Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.

Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.

We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.