Call Center Analytics: Definition & Benefits | Eleveo

What is call center analytics? Call center analytics are the key to transforming troves of raw...
4 minute read

Schedule Adherence: Accounting for an Imperfect World | Eleveo

You will never achieve 100% schedule adherence. The real world will disrupt the plan; the...
4 minute read

Turning Inward: A Strategy for Improving Employee Experience (EX) | Eleveo

In a full-employment economy or one permantently altered by Covid the employee experience is key...
3 minute read

CCaaS: What is Contact Center as a Service | And Why Eleveo?

Meaning of CCaaS What is CCaaS? Contact Center as a Service (CCaaS) is a cloud-based contact...
1 minute read
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About Elevēo

Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.

Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.

We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.