3 Things WFO Solution Providers Can Do to Ease Your CCaaS Migration
Moving from on-prem to a contact center as a service deployment model can be a heavy lift, but...
4 minute read
The Importance of a Unified UI/UX
UI/UX changes in your WFO software may be painful in the short term, but there’s a long-term...
4 minute read
What Does It Take to be a Cloud Contact Center? A Plan.
As cloud contact centers become more prevalent, methodologies for migrating from on-prem to cloud...
3 minute read
On Premises vs Cloud | Eleveo
Now more than ever, organizations are asked to do more with less; they’re looking to cut costs and...
2 minute read
The Importance of UI/UX | Eleveo
Why UI & UX Matter The shortest distance between any two points is a straight line. Ideally, that...
3 minute read
Speech Analytics for Call Centers: The Only Limit Is Your Imagination| Eleveo
Using advanced speech analytics tools to improve call center performance It isn’t new...
4 minute read
Call Center Analytics: Definition & Benefits | Eleveo
What is call center analytics? Call center analytics are the key to transforming troves of raw...
4 minute read
CCaaS: What is Contact Center as a Service | And Why Eleveo?
Meaning of CCaaS What is CCaaS? Contact Center as a Service (CCaaS) is a cloud-based contact...
1 minute read
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About Elevēo
Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.
Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.
We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.