The Case for Workforce Management Software

41% of contact centers use spreadsheets for workforce management (WFM). WFM software, though, makes...
2 minute read

Call Center Shrinkage: What Is It, And How To Protect the Customer Experience From It.

A call center’s leadership team probably worries more about the service level and customer...
5 minute read

Call Center Optimization

Today's contact centers are more complex and costly to operate than ever before. By automating...
2 minute read

Cloud Contact Center Providers

With the right cloud contact center provider, businesses can centralize their customer...
3 minute read

Automated Workforce Management: Call Center Management with AI | Eleveo

Automated workforce management: Changing the face of Call Center management with Automation & AI ...
2 minute read

Creating the Best Schedule Possible for Your Call Center | Eleveo

Why scheduling software is important in a call center
3 minute read

Schedule Adherence : Accounting for Human Nature and the Nature of Contact Centers | Eleveo

Why schedule adherence is important in your call center Your schedule can’t assume agents are...
3 minute read
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About Elevēo

Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.

Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.

We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.