Customer Experience AI: Elevating Call Center Operations

Contact centers are finding new ways of elevating the customer experience with AI, and the pace...
4 minute read

Customer Sentiment – Is There Anything More Important?

Understanding customer sentiment and providing managers with actionable insights into what’s...
6 minute read

Real-Time Monitoring in Call Centers: Enhancing Service

Ever wonder what your contact center’s customer experience looks like right now? Real-Time...
3 minute read

Generative AI: Automating Quality Management and Fueling Conversation Analytics

Introduction At its core, contact centers are in the revenue protection business - preventing...
4 minute read

3 Must-Have Tools for Meeting GDPR and PCI DSS Compliance Requirements | Eleveo

Contact centers place extraordinary trust in their Workforce Optimization solution to protect...
4 minute read

Will AI Replace Call Center Agents? Yes…and No.

AI has its place, but robots can't replace humans’ role in a call center’s central mission.
4 minute read

FCA Consumer Duty Mandates are Coming.

July 2023: FCA consumer Duty will put your contact centre’s compliance and quality management...
3 minute read

Financial & Insurance Call Center Compliance | Eleveo

Compliance and performance in financial & insurance call centers Organizations operating in these...
3 minute read
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About Elevēo

Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.

Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.

We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.