Top 10 Call Center Quality Assurance Best Practices | Elevēo

Contact centers are handling more customer interactions — and more complex interactions — than they...
5 minute read

Call Center Agent Coaching: A Guide to Elevating Call Center Performance | Eleveo

A direct correlation exists between call center agent coaching, customer experience, and customer...
5 minute read

Self-Service and Emotional Intelligence – Expectations for the Post-COVID Customer Experience

The pandemic permanently altered customer expectations. Has your contact center’s customer...
4 minute read

Adapting customer experience post-Covid | Eleveo

How to adapt customer experience with Coronavirus Covid hasn’t upended customer experience...
4 minute read

Increase call center productivity : Tips to improve agent efficiency | Eleveo

Ensuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling,...
3 minute read

Turning Inward: A Strategy for Improving Employee Experience (EX) | Eleveo

In a full-employment economy or one permantently altered by Covid the employee experience is key...
3 minute read
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About Elevēo

Elevēo was formed to provide easy to use, results oriented software & expertise for customers who don’t want features that they do not need clogging up their workflow.

Our products do only what you need to get results, are built using modern frameworks and cloud native technologies and are priced based on how much you use them. Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services and reputation for service.

We believe that Workforce Management can and should be an intuitive and easy process that contributes to employee engagement while supporting an exemplary customer experience.